Encountered Airline Damage? We’re here to help.

If the airline company damages your bike travel bag or box, here are some tips to help you manage the situation in the best way.

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SCICON bike bags and boxes are designed to withstand long travels and a bumpy ride, but on the odd occasion there’s nothing that can be done to avoid the damage done by sheer brute force of less-careful others. If you ever find yourself in a situation where you’re left with a damaged bike bag or box, or even worse, a damaged bike, here’s a guide to what steps you can take to get the issue sorted.

  1. Photograph the evidence. This is the first step to documenting what damage has been done by the airline. This means checking both the exterior and also what’s inside.
  2. Report the damage to the airline’s customer service desk or baggage handling desk as soon as possible, ideally with 24h. The sooner you can do this the better – some international airlines allow for a week for your claim, but the sooner you do the better, ideally while you’re still at the airport.
  3. You will receive a Property Irregularity Report (PIR) form to fill out. Its purpose is for the airline to record all of the details of your claim, and without one your process may take some time longer.
  4. Check your travel insurance – you may be covered for damaged luggage and belongings by your policy, at which point you can involve your insurance company. Otherwise, we proceed.
  5. Call the airline to check on your claim or to inform them of your insurance policy. Take the approach that the airline will wait for you to be proactive. Keep chasing.
  6. If you don’t hear anything positive from the airline within two weeks, consider court action against the airline.
  7. If you had connecting flights with different airlines, you can claim compensation from any of them – but most airlines expect you to claim with the last airline you boarded. The airline can’t say it’s not their responsibility or refuse to handle your claim because other airlines were involved. If they do, ask the Civil Aviation Authority (CAA) for advice about what to do.
  8. Scicon offers a crash replacement scheme, so if you have no luck with the airline on a damaged Scicon bike bag or bike box, get in touch with us at customercare@sciconbags.com and we’re here to help.

Hopefully you will not have to ever use the above steps, but sometimes others don’t treat your belongings as well as you would. If you’re reading this and wondering what bike travel bag or case would best protect your bike in transport, check out the Scicon AeroComfort 3.0 range.